Stuck? Email us.

UpfitTrack is an iPhone and iPad app. During the beta you install it through Apple's TestFlight, using the invite link we send you. Once UpfitTrack is on the App Store, it installs like any other app.

Yes. Every login is a real email address with its own password, so records show who did the work.

Yes. Your first upfit project is free. Billing only enters the picture when you start your second project.

Use "Forgot password" on the login screen. A reset email goes to the address you signed up with.

That message deliberately covers both halves, so a stranger can't use it to find out which emails have accounts. Check the email for a typo first, then use "Forgot password."

If the account itself was turned off, you get a different message that says so.

An admin removes them from the user list in Admin Settings. Removal disables their login immediately. Their name stays on the historical records they touched.

Yes. Admins can restrict screens and sensitive buttons by role: shop floor for techs, billing and deletion admin-only.

No. Internal details never leave your side. The agency sees a clean "Supplied by [your shop]" or "Supplied by [their agency]" label, nothing else.

No, and that's deliberate. What you send is frozen at send time. It's your evidence of the vehicle's condition when it entered your possession.

The approval stops and says so. Nothing is silently overwritten. The agency renumbers the old vehicle, or cancels the approval and sorts it out.

No. Photos wait in an outbox on the device and upload themselves when signal returns. They appear on the record right away with a small "waiting to upload" badge.

Don't delete the app while photos are still waiting, and they'll arrive on their own.

"Waiting for connection…" means the device is offline and hasn't downloaded that picture yet. It loads itself when signal comes back.

"Photo unavailable" with signal means the file itself is missing. Email us which record it was on and roughly when the photo was taken.

Yes. The app is built for shop floors. Edits save on the device immediately and sync automatically when connectivity returns. You can check in vehicles, log work, and take photos with zero bars.

Back online, pending changes upload on their own within moments. For certainty at the end of a shift, open the app anywhere with signal and give it a few seconds.

A few things need a connection: sending a build sheet, creating logins, and billing. The app tells you when one of those needs signal.

Email us and we set the connection up with you. Once paired, your build sheets flow to their review inbox, and their service requests can flow back to you.

No. They see what you send them and their own fleet records. Your projects, hours, pricing, and internal notes stay yours.

No. Decommissioned vehicles move to a Retired Vehicles list at the bottom of the fleet. It's read-only, with the full history intact.

Each agency gets one officer login for pre-shift checks. The password is shown exactly once at creation, so save it somewhere safe.

If it leaks, the agency admin rotates it under Officer Account in the Agency Hub settings. Rotating instantly signs out everyone using the old one.

Both are fine. Print a fresh sticker and link it to the same vehicle from the vehicle's QR menu. Old and new both work, and two stickers on one car open the same record.

The page reports no connection. Pre-shift checks need signal because they're recorded to the fleet the moment they're submitted.

Current plans are on the Plans page. If you have a question about pricing, email us and we'll walk you through it.

Billing is handled by Stripe. From the app's billing screen you can open your billing portal to update cards, view invoices, or make changes. We never see or store your card number.

Deleted projects, work orders, and fleet vehicles go to Recently Deleted and can be restored for 30 days, with everything under them coming back together. After 30 days they're permanently removed.

If the device has been offline, some counters show stale or empty values until the next sync. The underlying records are safe. Get signal, give it a moment, and reopen the screen.

Almost always a sync-timing gap. Both online plus a few seconds resolves it. If a real difference persists, email us which screen and we'll chase it.

Email [email protected]. Include the screen you were on, what you tapped, what you expected to happen, and a screenshot if you have one. That's usually everything we need to find it.